![]() Our network continues to perform extremely well following Hurricane Ian. Wireline customers can visit att.com/outages to sign up for one-time service restoration text alerts. Of the wireline customers where we know service was impaired in Florida, nearly 80% have had their service restored. Our wireline restoration progress continues. So far, public safety – spanning federal, state and local agencies – have made more than one hundred FirstNet emergency support requests for Ian. Our teams and FirstNet liaisons continue to be in contact with federal, state and local officials on our deployment efforts to support public safety and the communities in impacted areas. 38 TBs of data is equal to more than 13 billion text messages – the recommended communications option during emergency events when commercial networks are experiencing heavy traffic loads. Since opening our network on Thursday for roaming, we’ve handled more than 38 TBs of traffic from other carriers to help keep those in impacted areas connected. ![]() These sites are providing essential wireless service to residents and first responders. This includes Sanibel Island, where we’ve restored one cell site, with a second expected back online late today. We’re seeing network improvements in some of the hardest hit areas where our teams are working to restore communications. Our teams have been able to navigate storm damage to gain access to our network locations and we continue to deploy additional resources to assist with the recovery. Additionally, our wireless network across South Carolina, North Carolina and Virginia is operating normally. Our network continues to perform well in Florida following Hurricane Ian, proving its resiliency. Using an Amphibious Vehicle (AV) from the AT&T Network Disaster Recovery (NDR) fleet, the team was able to load the CRD into the trunk of the AV, drive it to the channel and set sail (or engage the hydraulic drive system to motor and navigate like a boat). These assets link to FirstNet via satellite and do not rely on commercial power availability, making them ideal for search and rescue missions thanks to their on-the-go coverage. A Satellite Cell on Light Truck (SatCOLT) was too heavy to travel via the available boats, so the team deployed a Compact Rapid Deployable (CRD), which is a lighter, new addition to the fleet that gives better flexibility to support public safety. Boats were the only way to reach the island. On Sanibel Island, Ian ripped away several parts of the causeway that were the island’s only access to Florida’s mainland. Our AT&T Network Disaster Recovery and the FirstNet teams continue to restore communications in some of the hardest hit areas following Hurricane Ian. We understand how important it is to stay connected and we know this need is even greater before, during and after any major storm event. We want to remind our customers that have been impacted by the storm of our current relief offers on this page. Our thoughts continue to be with those who are recovering from the impacts of Hurricane Ian. We would also like to express our appreciation and gratitude to the first responders for their service to the communities impacted by this devastating storm. We would like to thank federal, state and local officials for their partnership and assistance with helping our recovery efforts. Over the course of the storm and through recovery, the FirstNet team has responded to more than 115 requests from public safety and first responder agencies. Wireline customers can also visit att.com/outages to sign up for one-time service restoration text alerts.ĪT&T has one of the industry’s largest and most advanced disaster response programs to help keep communications running during these times. Customers experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app or over the phone at 80. Although equipment that serves an area can be powered and online, we may not be aware of specific in-home service impairment until customers return to their homes and commercial power is restored. We have made significant progress with restoring our wireline network, which is now operating normally in impacted areas. We will continue to work to support our customers through the recovery and rebuilding effort. We remain focused on keeping our customers, their families and the public safety community connected. Our crews continue to focus on permanent connectivity solutions for a few cell sites that have been impacted by the storm and are operating on temporary satellite connections. Overall, our wireless network performed well in areas impacted by Hurricane Ian and is operating normally in Florida. EST AT&T and the AT&T Foundation Donate $400,000 to Support Florida Communities Impacted by Hurricane IanĪT&T and the AT&T Foundation are donating $400,000 to organizations supporting restoration work in the wake of Hurricane Ian.
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